Frequently Asked Questions (FAQ)
General Questions
1. What is JustEasyBook?
JustEasyBook is an event management platform offering ticketing and digital marketing services to make your events successful. We provide seamless solutions for event organizers and attendees.
2. How does JustEasyBook work?
Organizers can create and manage events, sell tickets, and promote their events, while attendees can browse and purchase tickets through our user-friendly platform.
3. Who can use JustEasyBook?
Our platform is perfect for anyone organizing events, including businesses, non-profits, and individuals hosting concerts, workshops, festivals, or any other events.
For Event Organizers
4. How do I create an event on JustEasyBook?
Simply sign up, log in to your organizer dashboard, and follow the guided steps to create and publish your event.
5. What are your ticketing fees?
Our fees are:
- Processing Fee: 2.5% per transaction
- Ticket Fee: $0.49 per ticket sold
6. Can I customize my event page?
Yes, you can add your event details, upload images, and customize the look to match your branding.
7. Can I get help promoting my event?
Yes, we offer expert digital marketing services to help maximize your event's exposure and attendance.
8. How do I track ticket sales?
You can monitor ticket sales, revenue, and attendee data in real-time through your dashboard.
10. Can I offer discount codes?
Absolutely! You can create and manage promo codes to offer discounts to your attendees.
For Attendees
11. How do I purchase tickets?
Browse events on our platform, select the one you’re interested in, and complete the purchase through our secure checkout process.
12. Can I get a refund for my ticket?
Refund policies are determined by event organizers. Please check the event’s refund policy or contact the organizer directly.
13. How will I receive my tickets?
Tickets are delivered via email immediately after purchase. You can also access them in your JustEasyBook account.
14. What is Guest Checkout?
Unregistered users can now book tickets easily with Guest Checkout. Simply enter your name, email, and phone number—no need for prior registration. In the Checkout popup, users can Login, Register, or Checkout as a Guest without being redirected elsewhere, ensuring a seamless booking experience. A new account is automatically created during checkout, and users receive both Signup Confirmation and Booking Successful emails. Later, they can log in using the same email by resetting their password via Forgot Password.
15. What should I do if I don’t receive my ticket?
Contact our 24/7 customer service support team at info@justeasybook.com for assistance.
Support & Services
16. Is customer service available 24/7?
Yes, our dedicated support team is available round the clock to assist you with any questions or issues.
17. How do I contact JustEasyBook for support?
You can reach us at info@justeasybook.com or use the live chat feature on our website.
18. Do you offer event management services?
Yes, we provide professional event management services to handle everything from planning to marketing.
19. Can JustEasyBook handle large-scale events?
Yes, our platform is scalable and can accommodate events of any size, including festivals and conferences.
20. Is my information secure on JustEasyBook?
Absolutely! We use advanced encryption and secure payment gateways to protect your data.
21: Why is the Guest Checkout option currently unavailable?
The Guest Checkout feature is temporarily disabled due to issues with our One-Time Password (OTP) generation system. Some users, particularly those with Yahoo email accounts, have experienced problems receiving OTPs, which are necessary for account verification during the guest checkout process.
22: When will Guest Checkout be available again?
Our technical team is actively working to resolve the OTP delivery issues. We aim to restore the Guest Checkout feature as soon as the problem is fixed. In the meantime, we recommend creating an account to complete your purchases without interruption.
23: Is there an alternative way to complete my purchase?
Yes, you can create a user account on our platform to proceed with your purchase. This will bypass the need for OTP verification associated with guest checkouts and ensure a smoother transaction process.
24: What should I do if I encounter issues during checkout?
If you experience any problems during the checkout process, please contact our customer support team at info@justeasybook.com.
We apologize for any inconvenience and appreciate your understanding as we work to improve our services.
We are committed to providing a secure and seamless shopping experience and are diligently working to resolve this issue promptly.
Getting Started
25. How do I sign up for JustEasyBook?
Click on the "Sign Up" button on our homepage and follow the simple steps to create your account.
